laundry maid

Refund, Replacement & Cancellation Terms

1. Customers have the right to return their order within 28 days of purchase. Where the customer exercises their right to cancel an order after processing, only the product costs will be refunded upon receipt of returned goods as Laundry Maid will not refund postal charges.
2. All returned products will be refunded or exchanged provided they have not been used or damaged. Photographic evidence may be required to support a claim.
3. Returned items should be sent by 1st Class Parcel Post Recorded Signed for, Laundry Maid will not cover return postage costs.
4. Any returned items must be received within 28 days of purchase to qualify for a refund or replacement. Any faulty goods returned after this time may only receive a part refund dependant on the amount of product used. Any goods returned more than 6 months after purchase, whether faulty or not, will not be refunded or replaced and the returned goods will be disposed of.
5. Any items damaged during return due to insufficient packaging may only receive a part refund at Laundry Maid’s discretion.
6. In the rare event of a customer receiving an incorrect item, Laundry Maid will, upon receipt of the returned incorrect item, send the correct item. If the customer requires a fast replacement, Laundry Maid will recharge the customer, send the correct item and on receipt of the returned incorrect item, refund the customer for the cost of their 2nd order and for their return postage.
7. Orders returned 'Not Called For' by our courier will be refunded the cost of products only. Customers will be notified and the order will be cancelled.